Vendor Management Solutions (VMS) manages a variety of data and processes throughout the life-cycle of contingent staffing, including sourcing, tracking, selecting, managing and retaining temporary and contingent personnel.
We encourage clients to separate the technology selection from the supply base selection. In this way both choices are independent of one another and enable the selection process to identify and source "best-in-class" for both sides .
We know that you don’t have the time for vendor management. That’s why we do it for you. We manage all third party vendors pertaining to IT of your organization on your behalf to set a smooth service flow. We ensure proper service and support from all the third party vendors.
Core Offers
- Customizing and deploying vendor management forms, procedures and reports
- Prepare vendors respective SLA
- Liaison with vendors, OEMS, service providers for related work, equipments
- and services associated with the FM project
- Deploying and maintaining critical part inventory of vendors
- Measure severity parameters of SLA and perform complain escalations respectively
- Maintain database of various vendors with details
- Logging and escalating complains with vendors and tracking till resolution
- Analysis, rating performance of vendors’ vis-à-vis their SLA
- Assurance and achieving committed uptime from vendors
- Penalty and rewards commercial implications for the vendors
- Reports; Analytical, Graphical, MIS
Deliverables
- Creating a Vendor database to manage & escalate issues.
- Co-ordination with 3rd party vendors for maintenance & installation.
- Follow-up with vendors in case of hardware/software problem resolution.
Track inventory of any items sent for repairs & follow up for replacement. |
